| Atos Origin to help Genesys raise its voice in Europe |
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| | Genesys Telecommunications Laboratories, an Alcatel company, and Atos Origin have signed a contract with Bouygues Telecom, one of the top three mobile telephone operators in France, to overhaul Bouygues' outdated contact centre platforms. Financial terms of the deal have not been disclosed.
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| | converges with Web solutions to support multi-channel relationships, and to take a first step toward implementing IP capabilities in its contact centre infrastructure in France. The solution will give Bouygues Telecom all the benefits of a VoiceXML solution, guaranteeing better | |
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| | continuity between the contact centre and self-service capabilities for a maximum return on investment.
Atos Origin was entrusted to deliver consulting, design and integration services for the entire solution, including Genesys Voice Platform, server platforms and voice | |
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| | applications.
Under the terms of the contract signed in July 2005 for an 18-month term, some 30 voice applications, including 630 at Bouygues Telecom that deliver consumption-related information and enable prepaid reloads, will gradually be migrated to the new platform.
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The introduction of Genesys Voice Platform is part of Bouygues Telecom’s strategy to acquire a standards-based voice server architecture that | |
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