| | An IDC study of the top 100 outsourcing deals in 2004 reveals fundamental changes in the outsourcing marketplace, including a dramatic shift to more business process outsourcing (BPO), an increase in the number of players, and a reduction in total deal value. These developments reflect increased competition and expansion in the marketplace, and create | |
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| | pressure for traditional outsourcers to alter their business models in order to successfully compete in the coming years.
The value of the top 100 outsourcing deals in 2004 decreased by 1.2% from $69.1bn in 2003 to $68.3bn in 2004. However, qualifying for the top 100 in 2004 required a minimum deal value of $184m, a 5.1% increase from 2003. The | |
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| | study also found that the share of BPO and processing services deals in the top 100 outsourcing deals increased from 15.2% in 2003 to 25% in 2004, while the share of IT outsourcing services suffered a decline to 75% of the 2004 market.
The study found that the number of players participating in the top 100 deals increased from 26 in 2003 to 34 in | |
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| | 2004. While just three players captured 55.6% of the contract value for the top 100 deals in 2003, seven were needed to reach roughly the same amount (55.9%) in 2004, with IBM leading the way, followed by CSC, EDS, Atos Origin, HP, Accenture, and Fujitsu.
Geographically, the value of deals captured by Asia/Pacific (APAC)-based contracts, | |
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| | though still small, showed a jump from 0.7% of total deal value in 2003 to 3.9% in 2004. EMEA-based players, as determined by headquarters, increased their take of these deals from 21.7% in 2003 to 38.9% in 2004, while vendors in the Americas saw a decrease from 76.7% to 56.3% during this same period.
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