Printable Edition Click Here  :  Subscribe   :   Page  5  : News   :  April 2006    Go to page:  1  2  3  4  5  6  7  8  9  10  11  12  13  14  15  16           Previous Page      Next Page

Companies want outsourcers to drive innovation and cut costs     outsourcing will focus on the importance of growth and innovation to their business," said Rick Tober, a vice president at Capgemini. "Simply focusing on the lowest cost solution without transformational services and innovation solutions will not allow companies to obtain the more sustained ongoing strategic value they want."    Consistent with last year's results, participants indicated that IT Outsourcing (51.5%) is the outsourcing strategy that has the biggest potential upside to an     organisation over the next three to five years, followed by Finance & Accounting Outsourcing (21.2%). IT Outsourcing (37.3%) is also the main service that has already been outsourced to external service providers.       Additional survey highlights include:       * More than one third (38.2%) of participants felt the biggest downside to outsourcing is not getting the expected results, followed by public/customer backlash (23.5%), and anxiety     over losing control (20.6%).       * The greatest internal challenge participants felt the company faced when considering BPO was management resistance (39.4%), followed by lack of internal metrics/goals (27.3%) and cultural issues (24.2%).       * The three most important legal issues concerning BPO today, according to those surveyed, were: governance procedures (33.8%), business continuity (27.7%) and     intellectual property rights (26.2%).       * Again, this year, participants cited ability to offer transformational services in addition to operate capability as the most important criteria for selecting a BPO provider (45.6% last year and 47.2% this year).       The survey results are available at no charge at the Capgemini website. Registration is not required.        An IDC and Capgemini survey of almost 300 executives attending IDC's recent Outsourcing Forum East found that top reasons for deciding to use Business Process Outsourcing in a corporate strategy include reducing costs, driving innovation, and the ability to focus on core competencies.    "Companies understand the next chapter of

Hedra wins Learning Skills Council contract     Hedra has been awarded the contract to deliver consultancy services to the Learning Skills Council (LSC) in the delivery of a Business Blueprint for the LSC’s Agenda for Change Programme. Financial terms of the deal were     not disclosed.    The Agenda for Change programme is designed to transform the LSC into a more customer-focused, sector-aligned organisation that is capable of delivering enhanced services to customers and     stakeholders. Developing a coherent blueprint and effective operating model is crucial to achieving this transformation.    Hedra will work with LSC to develop the Agenda for Change Blueprint, utilising the     extensive preparation and analysis that has already been completed. Hedra will provide the LSC with the structures, tools and expertise to assist the development of the Blueprint, with the intention of creating a model for the     business which can be used thereafter to govern all subsequent Agenda for Change implementation activities.

Capgemini opens third Indian BPO centre     Capgemini has opened a new centre in Kolkata, its third business process outsourcing (BPO) location in India.        The facility at Sector V in Salt Lake, the IT hub of Kolkata, can house 500 professionals. Capgemini     has said that it would need more space as it plans to grow the centre up to 3,000 professionals.        The centre will start with 50 to 60 employees and will grow to 500 over the next eight to nine months.

Consulting Times | Page 5 Previous Page     Next Page